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A: There is a few ways to get to your control panel, these links can be found in your confirmation email that Web Hosting Network sent you when your account was originally signed up
Go to:
http://yourdomain.com:2082
http://yourdomain.com/controlpanel/
http://serverip:2082
A: There are a few possible reasons as to why you wouldn't be able to get to your control panel.
If your domain name has not been transferred over to our servers yet, you will have to go via http://yourserverip:2082 to get to your control panel.
If you still cannot connect make sure that you are not behind a firewall, Our network uses ports that are sometimes blocked by firewall's. To find out if you're behind a firewall, a simple way to know is going to your website at http://yourdomain.com and then going to http://yourdomain.com:2082
If you can get to your domain, but you can't get to your control panel, you may likely be behind a firewall.
A: Changing Passwords for Control Panel, FTP and FrontPage:
When your website is initially setup you are provided with a temporary password to access your account.
It is extremely important to change this password immediately.
To change your password click on the Change Password option and follow the instructions. When changing your password, you need to choose a password with at least 6 character but with not more than 8 characters.
NOTE: The system is setup to detect easy passwords. It will not allow you to change your password unless you use a mixture of numeric and alphabetic characters.
When you change your password for accessing your Control Panel you are also changing your password for your FTP and FrontPage access. Therefore you will need to change the password inside your FTP/FrontPage programs. You are also changing the password for your default email account (see changing email passwords below).
If you are unable to access your Control Panel because you've lost your password, you will need to submit a Technical Support Request form and provide us with a new password. Passwords are one way encrypted, therefore, we cannot access your password.
Changing Passwords for Email Accounts
The password for your root (default) email account is the same as the password you use to access your account via your control panel or through FTP and FrontPage. To change the password for all other email accounts enter your control panel and click on Add/Remove Accounts You will then see the option to change password to the right of each email account.
A: Our Control Panel makes setting up your website very easy! The Control Panel itself is a user-friendly graphical interface that allows quick and easy access to all the features available to your particular account plan. The features inside the Control Panel automate processes that users must do manually with other hosting services.
Control Panel Main Screen
Note to FrontPage Users: Some of the options in your Control Panel will not work with FrontPage extensions installed. It is a known fact throughout the industry that Microsoft has established itself as a "world unto itself" and therefore the majority of their software is incompatible with the other world. We provide FP Extensions as a courtesy to those that know how to use it and prefer it over the more common methods of designing websites. If you choose to utilize FrontPage, please keep in mind that some of the advanced features of our Control Panel will not work for you.
The main control panel screen is divided into two areas. The left side will show general account information, the right side of the Control Panel will show you the following options: (These may vary depending on your particular hosting plan)
Add/Remove Accounts:
Click this option to add and/or remove email accounts.
Default Address:
The default address is the email address where all unrouted email messages will be sent. This is also called a "Catch All Email Address." For Example, if your master username is "john" your default address will be john@yourdomain.com. Now, lets assume that someone sends an email to mary@yourdomain.com and you have not created an email account for mary, that particular message will arrive at your default address of john@yourdomain.com.
Auto Responders:
Auto Responders are messages that are automatically sent to each person who sends you an email. This feature is useful when you know you will not be reading or responding to incoming email massages for a period of time.
Block an Email:
You can use this option to "filter" or block unwanted emails. Addresses entered here will not be able to send email to your domain.
Forwarders:
You can use this option to forward your email messages to other email accounts.
Mailing Lists:
Allows you to add, remove and edit Mailing Lists.
Read Web Mail:
Allows you to read your email messages online.
Change Password:
Click this option to change the password for your Control Panel and FTP service.
FTP Manager:
From here you can setup FTP users, modify anonymous FTP options, view who is online and boot anyone from an FTP session. (Not available with some accounts)
File Manager:
By clicking this option you can view, create and edit files and directories in your account as well as change permissions and upload files from your hard drive.
Web Protect:
This option does not work with FrontPage. This option will have to be configured with FrontPage itself. Password protecting directories has never been easier. This option allows you to select the directory you wish to password protect from a drop down box and then enter usernames and passwords of those you want to allow access to that part of your site.
Error Pages:
This option will assist you in customizing how your error pages look. It includes: 400, 401, 403, 404 and 500 error pages.
Web/FTP Stats:
This option will assist you in monitoring visitors to and from your site. This area features three different views of your traffic: Analog, which basically provides you with a quick summary, Webalizer, which provides you with more detailed information, and last 300 visitors with detailed information on each. This area also contains links to monitor your bandwidth usage and to access your error log, which will assist you in troubleshooting and debugging your scripts.
Raw Access Logs:
This option will let you download a raw access log.
Chat Room:
This option will allow you to setup a web based chat on your site.
CGI Center:
This option allows you to enable the pre-installed cgi scripts for your site.
Shopping Cart:
This feature allows you to setup a fully functional shopping cart on your site. (Not available with some accounts)
SQL Database:
MySQL is a database engine that you can use with your website. There are two separate features in the Control Panel. One allows you to create your databases and assign users while the other feature allows you to edit the databases. (Not available with some accounts)
Sub Domains:
This option will assist you setting up sub domains inside your account plan. Sub domains are subdomain.yourdomain.com. The sub domains that are setup through your control panel draw their resources from the parent plan and do not come with a unique IP address. (Not available with some accounts)
Network Tools:
This option provides you with DNS lookup capabilities and traceroute.
Backup:
Allows you compress and backup your directories and files.
Mime Types:
MIME = Multipurpose Internet Mail Extensions. This option allows you to add Mime types to your account. Refer to Advanced Options for more information regarding this feature.
(Not available with some accounts)
Cron Jobs:
Use this option to setup automated processes on your account. (Not available with some accounts)
Apache Handlers:
Allows you to add user defined handlers for the Apache Web Server. (Not available with some accounts)
SSH Telnet:
Allows you to connect to the server shell and issue commands just as with any other Telnet client. (Not available with some accounts)
Search Engine Submit:
This option will assist you in submitting your URL to some of the most popular search engines in one click.
A: This feature is not available for FrontPage users. If any Mime types are needed, FP users will have to be added using FrontPage.
The MIME Types option in your Control Panel allows you to set certain programs to be used for specific extensions.
In easier-to-understand terms, MIME Types help your web server to identify what type of file is being requested by your browsers. For instance, when the web server gets a request from a browser such as Internet Explorer or Netscape, for a file that ends in .html, the web server knows that it is an html document because that extension is stored in the Mime Type.
If the web server gets a request from a browser for a file that ends in .gif, the web server knows that it is an image because that too is stored in the Mime Types. This applies to every file, image, application, etc. that may be requested by a web browser. If the extension is not stored within the Mime Type, the web server will not recognize it and will not be able to assist the browser and that particular file type will not be viewable by the user.
Mime types are identified by the server by the following format:
subtype/type extension
For example, adding the following two Mime Types will allow users to view ipx images on your web pages:
application/x-ipscript .ips
application/x-ipix .ipx
application identifies the subtype, x-ipscript identifies the application, and .ips identifies the extension used for that application.
For more information on Mime Types you can visit
http://www.qnx.com/~chrish/Be/info/mime-types.html
A: Yes, as soon as your domain name resolves you can and should enable subdomains for your account. Do so by clicking on 'enable subdomains' on the subdomain manager section of your control panel.
A: Once you have enabled subdomains, you can add a subdomain easily through the 'add subdomain' section of your control panel.
The subdomain 'bob.yourdomain.com' will load the pages in the public_html/bob directory, which also loads at yourdomain.com/bob
A: A subdomain refers to a domain that is based on your main domain.
For example if your main domain is bob.com, a subdomain would be subdomain.bob.com
A: When you are logging into an FTP you created through the control panel or into anonymous FTP, make sure you are using 'account@domain.com' for the login name
A: If your main login is bob for your domain, you cannot just use it for email by default. You need to create an email account called 'bob' so it is listed on the control panel as having the login 'bob@yourdomain.com'
A: Make sure you are using an account that you created through your mail manager section of your control panel, not the default name for the account. Make sure your email program is setup as follows: Server: mail.yourdomain.com Login: account@yourdomain.com Pass: password
A: Make sure you are using an account that you created through your mail manager section of your control panel, not the default name for the account. Make sure your email program is setup as follows: Server: mail.yourdomain.com Login: account%yourdomain.com Pass: password
A: Multiple FTP Accounts
Users whose account plans include Multiple FTP accounts can setup ftp access for users through the FTP Feature inside your Control Panel. From inside the FTP feature, click on FTP Accounts and add a username and password for the user that you are granting ftp access. The user then can access your account utilizing the same instructions you received with your welcome email.
Anonymous FTP
Virtual domain account users whose plans include Anonymous FTP can allow anonymous FTP access to visitors wishing to download or upload files to your web site as if you were running your own FTP server. You can enable (and disable) ANON FTP access within the FTP Feature inside your Control Panel.
ANONYMOUS FTP WARNINGS
Security:
Anonymous FTP will grant any and all users the ability to access your \"upload\" directory, or any directory on your domain that has been set for \"public\" read/write permissions. Anonymous users will have access to upload or download files to and from your domain. You must set the appropriate permissions for your directories to restrict anonymous FTP access. This is needed to ensure that anonymous users will not be able to access any existing files or directories. You can inhibit access to specific files and directories using the File Manager by disabling public read and/or write access to the files or folders you don\'t want people to see (i.e.. cgi-local).
Responsibility:
As the account owner, you are responsible for any and all files that are stored on your domain. This would include files that were uploaded by you as well as by anonymous FTP users. With the use of anonymous FTP, your site is susceptible of becoming a \"warez\" site. Typically, these are sites that are used by \"hackers\" to trade (upload/download) illegally pirated copies of software programs with one another. As the account owner, the complete content of your account is your responsibility. If your site becomes a trading post for \"warez\" programs, you may face legal action that can be taken against you by the programmers/software companies of the copyrighted software in addition to your account being deleted from our servers. Please refer to our Usage and Policies section for more information.
Data Transfer:
Any and all FTP download transfers, anonymous FTP included, will be used in the calculation of the total data transfer for your account. If this total data transfer amount exceeds the limit that is set for your plan, you will be responsible for any and all overage charges that occur. Please Note: There will be NO exceptions made for these overage charges. Once anonymous FTP has been enabled, it will be your responsibility to monitor the anonymous FTP activity for your account.
Disk Space:
If you are going to allow people to upload files to your site, make sure you keep track of your disk space usage via your Control Panel.
Do not allow your disk space usage to get too close to your maximum disk space allocation or you may experience problems accessing your site via FrontPage and/or be unable to upload or modify files.
Once you enable ANON FTP in your Control Panel, files can be accessed anonymously via an FTP client.
Anonymous visitors wishing to access your site via FTP must use your domain name as the FTP hostname, username of anonymous and password of guest.
Your anonymous FTP site is completely different from your website. When people FTP to your domain anonymously, they will see the following directories:
bin/
dev/
etc/
incoming/
lib/
pub/
\"pub\" is where you should put all your anonymously accessible files.
\"incoming\" is for the anonymous users to upload files.
For security the following applies
Only the incoming directory can be written by anonymous users
Sub-directories cannot be created by anonymous users
The incoming directory is not readable by anonymous users
You are responsible for any \"pirated\" software uploaded by the anonymous users. The anonymous ftp sites will be periodically monitored for any abuses.
You may ignore the other directories.
To access the anonymous FTP site via the web, use the following address: ftp://yourdomain.com/pub/
A: Your Default Email Account
Your default email account acts as your Catch All email account. Any email messages sent to an account on your domain that does not exist will automatically go to this address. For Example, if your master username is "john" your default address will be john@yourdomain.com. Now lets assume that someone sends an email to mary@yourdomain.com and you have not yet created an email account for mary, that particular message will arrive at your default address of john@yourdomain.com.
To change your default email account, click on Default Address and type in the new address. You will need to type the entire address: yourname@yourdomain.com.
Then click Change. Make sure you are using an account that actually exists. If the account does not exist, you need to set it up using the Add/Remove Accounts Feature.
Adding and Removing Email Accounts
To add a new Email account:
Click on Add/Remove Accounts
Click on Add Account.
Type the username you want in the Email box and the password you choose for this account in the Password box.
Click Create and your new account will be activated.
In order to receive mail sent to this address, you must set up the new account in the program you use for email. For example, if you access your email through your browser, you need to add this account to your browser's email program. Please refer to the Configuring Email Software menu of our Web Hosting Support section for instructions on how to configure different email clients.
To Remove an Email Account:
Click on Delete to the right of the account that you would like to remove.
Autoresponders
Autoresponders will automatically send an email for you. Autoresponders are typically used to send information in response to a visitor's request. For example, visitor's could click on a link that says "Click Here to Receive Special Report." When the visitor clicks on the link, their email program will open a new message addressed to your autoresponder. When they send the email, your autoresponder will reply by automatically sending your Special Report to the visitor. This feature is also useful when you know you will not be reading or responding to incoming email massages for a period of time. To create an autoresponder you must first create an email account.
To add an autoresponder:
Click on Autoresponders
Click on Add AutoResponders.
In the Email box, type the email name you choose for your Autoresponder. This will be the email address that visitor's click on to access the Autoresponder. If you think you may set up more than one Autoresponder, it is helpful to choose a username that is descriptive. For example, reportx. The mailto link you will place on your site will be reportx@yourdomain.com. Fill in the From and Subject boxes, then place the information you want to send in the Body area. You can't use html tags in an Autoresponder. They will only accept plain text.
Click Create and your new Autoresponder will be activated.
To delete an autoresponder:
Click on Delete to the right of the autoresponder that you would like to delete.
Email Forwarding:
You can have any or all email addressed to your domain account forwarded to an outside email account or to a different email address within your domain.
To add an email forwarder:
Click on Forwarders
Click on Add Forwarder.
Type the account name of the address you want mail forwarded from in the first window, and the complete email address you want the mail forwarded to in the second window.
Click on Add Forward and your new Forwarder will be activated.
Remember, you can forward mail to any address, inside or outside of your domain. For example: youremail@aol.com or yourmail@yourdomain.com. Be careful when forwarding email accounts inside your domain. You might inadvertently create an indefinite loop that can cause all email accounts to stop working on your domain.
NOTE: You do not have to create an email account to setup a forwarder. For example, if you want to forward all email messages going to john@yourdomain.com, do not create a an email account for john@yourdomain.com. When you setup the forwarder the server will know what to do. If there is an email account created for any forwarder, that forwarder will not function.
To delete an email forwarder:
Click on Delete to the right of the forwarder that you would like to delete.
Blocking Email Messages
You can block unwanted email according to email address, subject, header, recipient, or even phrases inside the body of the message.
To block unwanted email:
Click on Block an Email
Click on Add Filter.
Use the drop down menus to choose what you want blocked. For example, you might want to filter out pornographic email messages. You could choose Subject, Body or Any Header from the first drop down menu, and Contains from the second drop down menu. Then type a phrase or word that frequently appears in the header or body of email you receive that promotes pornographic content, For example "girls." To block email from a specific source, just choose From in the first drop down menu, then Equals from the second menu. Type in the person's email address in the box and click Activate.
To remove an email block/filter:
Click on Delete to the right of the filter that you would like to delete.
About Email Aliases
You never have to create email aliases. Your default email account is setup as a "Catch All" account, meaning that any email coming to anything@yourdomain.com is delivered to your default account.
A: This feature allows you to retrieve your email from any computer by logging into your control panel.
To access this feature, log into your control panel and click on Read Web Mail
You can also access this feature directly from your browser by entering your URL followed by :2095. For example, if your domain is abc.com, you would enter http://www.abc.com:2095.
The first time you enter Webmail a screen will pop up asking you to answer some simple questions that will configure the program for your use. After saving your answers, the Webmail program will start and you'll be taken to the screen that shows your Inbox.
Please Note: When you access Webmail from the welcome screen in your control panel, you will only be able to receive email sent to your default address. If you would like to check messages for a different email address you will need to access Webmail from the Add/Remove Accounts menu or by accessing Webmail directly from your browser by entering the following URL: http://www.yourdomain.com:2095.
When you are then prompted for username and password make sure you enter the full username and the password of the email account you wish to check email for.
Using Webmail
At the top of the screen you will find control panel icons.
Compose New Message
Choosing this option will open a screen for creating a new email message. The default information you entered in the configuration (the answers to the questions the program asked when you first started it) will appear in the correct boxes, so you only have to fill in two boxes: the email address of the person you want to send your message to, and the subject line.
Additional Options Include:
CC
This means Carbon Copy. Add additional addresses here if you want to send a copy of the email to more than one person. Separate addresses with a comma, but do not add a space between them:
friend@email.com,friend2@email2.com,friend3@email3.com
BCC
This means Blind Carbon Copy. When you use the Carbon Copy option above, all the email addresses you entered will appear in the header of each recipient's message. You may not want all the addresses to show in the headers, either because you don't want the main recipient to know you are sending copies to others, or because you don't want to publish everyone's email address without their permission. If you don't want the email addresses to show, place them in the BCC box instead of the CC box. Add them the same way as before, separated by commas but without any spaces between.
Attachment
You can attach a file to your email message by clicking on the Browse button and choosing the file that you want to send. However, remember that many of the files on your computer are quite large in comparison to email messages. If the file is too big, the recipient's ISP my reject it, or the recipient may choose not to open it due to excessive download time.
You can add a signature to your your message by simply replacing the NeoMail message with one of your own. A signature is a short message that appears at the end of every email you send. Links can be added to your signature by typing the full URL. For example:
Visit my site at http://mysite.com
This will appear in the recipient's email as:
Visit my site at http://mysite.com
Recipients will be able to visit your site by clicking on the link.
NOTE: Do not use anchor tags. Just type the URL as illustrated above. Some older email programs can't translate clickable links. The recipient will be able to visit your site by using copy and paste to place the URL into their browser.
Refresh
This button refreshes your window and activates any changes you have made.
User Preferences
This option allows you to make changes to the preferences you entered when you accessed the program for the first time. Simply make any changes you want, then click on the Save button at the bottom of the page.
NOTE: If you decide not to make any changes at this time, click the Cancel button at the bottom of the page rather than using your browser's back button.
Address Book
Click on this button to add entries to your Address Book. The address book provides you with a quick way to send email. Just click on the Address Book icon and a list of names with email addresses will appear. Click on the email address of the person you wish to send a message to and a new email message window will appear with their address already filled in.
Folders
This tool allows you to add folders to your NeoMail program so you can more easily organize your messages. For example, you may want to add a folder named Work and place all your work-related messages there.
When you click on the button, a box will appear where you can type a name for the new folder. Click on Add, then click the Back button on your browser a couple of times to get back to the main window. Then click the Refresh button and the new folder name will appear in the drop down list of folders at the top of the NeoMail screen.
Empty Trash
This button empties the holding file where messages you have deleted are kept. It's a good idea to always empty this file before you close NeoMail.
Move to Folder
This tool allows you to move a message to any folder. Just choose the folder you prefer from the drop down menu and click the MOVE button. To access messages in a given folder, choose the folder name in the drop down menu at the top left of the NeoMail screen.
A: After you create a database, create a user in the lower section of the mysql manager. Then go up top and assign the user to the database of your choice.
A: Once you have a database and username created through the mysql manager, click on the phpmyadmin button, and login using the exact login name and password you created in the mysql manager.
A: Akopia Interchange™ is the world's leading open source Shopping Cart Program.
WHN offers Akopia Interchange as a service enhancement to allow our users to create a Shopping Cart that is fully integrated with our servers.
WHN does not provide technical support for using Akopia, however you will find loads of useful information in the Akopia Shopping Cart User's Manual.
PLEASE NOTE: You will need to setup a username and password for your shopping cart application. DO NOT LOSE your username and password. If you loose them we will not be able to recover them for you and the only way to regain access to your shopping cart will be by resetting it. When a shopping cart is reset, all the information contained in it will be gone.
Please refer to the Akopia User's Manual for installation and configuration instructions:
Akopia Shopping Cart User's Manual
http://help.akopia.com/4.6.0/index.html
A: In the CGI Center you will find pre-installed CGI scripts for your site.
The following scripts are pre-installed and available on the CGI Center:
CGI Wrapper:
The CGI Wrapper is a gateway program that allows users to run CGI scripts without compromising the security of the web server. The CGI Wrapper allows the scripts to run with the permissions of the user who owns the script. It is configured to run user scripts which are located in the /public_html/cgi-bin/ directory. You can enable the CGI Wrapper by clicking on this feature.
Random HTML Generator:
The Random HTML Generator randomly generates text on your web page. It picks an HTML string out of a list and inserts it in an SSI (Server Side Includes) enabled web page. You page needs to have an .shtml extension for this feature to work. To setup the Random HTML Generator simply click on it and input the text that you wish to have generated randomly.
Guest Book:
The Guest Book is a simple guest book generator. To setup this feature click on it and then copy and paste the code generated into your page.
Counter:
This feature allows you to setup a counter, a clock, or a date box for a page on your website. You need to generate the code for each script that you want to use. To setup this feature select the radio button for the specific script that you want to generate, select options and click on Make HTML, then simply copy and paste the code provided into your web page.
Clock:
This utility will create a real time java clock for your site. Very similar to the clock available inside the counter option. To setup this feature select the options that you want and click Save to generate the HTML code to insert into your pages.
Countdown:
This will create a countdown box that counts down to a specified date. To setup the Countdown enter the date that you would like to count down to and click on Make HTML to generate the HTML code to insert into your pages.
CGI Email:
CGI Email is a CGI program written in C for Unix. It takes the input of an HTML form and converts it to an email format defined by the author of the form. By doing this the resulting email messages are easy to sort through. Using CGI Email requires more work than using Forms to Email programs such as FormMail. However, users with no programming experience can follow the simple step-by-step instructions in the CGI Email user guide. To enable this feature, simply click on it, you will then find instructions for setting it up.
FormMail Clone:
FormMail Clone is a clone of Matt Wright's FormMail.cgi under a less restrictive license. It should behave almost exactly as FormMail.cgi, however, with it you are not able to customize the script at all and the output of your form results arrive in alphabetical order. To enable the FormMail Clone just click on it. The path to use in your forms is: http://yourdomain.com/cgi-sys/FormMail.cgi.
Entropy Search:
This is a simple search engine that will index the pages within your domain. To setup the Entropy Search click on Setup Search Engine and you will be provided with the HTML code that you will need to insert in your pages where you want the search box to appear. Once you have entered the code into your pages and have uploaded them to your account, revisit this area and click on Rebuild Search Index to complete the installation.
Entropy Banner:
Entropy Banner is a simple random banner generator. You can use Entropy Banner to display random banners on your web pages. To setup this feature click on it, copy and paste the code into the pages where you would like to show the banners. To add banners, click on Add Banners. You can also modify the Rotation of the banners by clicking on Modify Rotation.
NOTE: You must name your pages that contain the code for your banner rotation with the extension .shtml in order for this feature to work.
