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A: These are some troubleshooting tips to better assist you with the problem you may be experiencing
Be sure to double check your password, if you still get a password failed, go to your Control Panel, Mail Manager, POP Accounts and reset your password for that user. You can also delete the user and recreate it
A: These are some troubleshooting tips to better assist you with the problem you may be experiencing
Be sure to double check your password, if you still get a password failed, go to your Control Panel, Mail Manager, POP Accounts and reset your password for that user. You can also delete the user and recreate it
Unless you receive some kind of time-out error message, this is probably because someone has sent you a very large file as an attachment to an email message. If someone attaches a 7 MB file to an email message, it can take just as long or longer to download through your email software than it would to download such a large file with your web browser or FTP software.
The biggest problem is that you are not informed when the software is downloading a message with an attachment as opposed to just a plain message. The excessively long time required to complete the checking of mail when a large file is attached leads many users to suspect that their software or our mail server isn't working. Actually everything is working just fine - it just takes a long time to download large files from the Internet.
Again, the key here is that you are not getting any error messages, it's just taking an unbelievably long time to finish checking your mail.
Unless you do not want the attached file, you are unfortunately just going to have to wait until the whole thing is finished downloading before you will be able to get any of your other mail. Depending on the size of the file and your connection speed, it could possibly take hours to check your mail when large attachments are present. No joke.
A: This error indicates that the DNS system is not working somewhere along the line. Usually, this is either because your machine is not currently connected to the Internet, or your DNS server configuration information is not correct.
First, check to make sure that your machine is in fact connected as you think it is. If you are connected to our system but idle for 20 minutes, you will be automatically disconnected. Often users will spend more time typing up a message than they think they did, and the system will disconnect them before they are finished. When the user tries to send the message, because they are no longer connected to the system, they will get this message.
It is also possible that you have tried to send the message before connecting to the system manually. While some operating systems support automatic connection launching whenever an Internet connection is required, some have problems with doing this. It might act like it is connecting but it isn't, or it might connect but does not properly establish the connection to properly communicate.
If you suspect the connection is down, just re-connect manually, then try to send the message. That should work, but if you still get the same message, it could be that your DNS server or mail server configuration in your software is not correct.
If your email software is not properly set with the following configurations, you may experience problems. Just check your settings and make them match these:
mail/SMTP/POP/incoming/outgoing server:
yourdomain.com OR yourip (Your ip can be found in your confirmation email)
account, username, or user ID:
your login, all lowercase, ie.johndoe@yourdomain.com
POP account [in Eudora]:
your email address, ie. johndoe@yourdomain.com
If you have checked all of these things and they are all correct, but you are still receiving this error message, please contact us for assistance.
A: This error indicates that our system does not recognize your domain as an authorized user of our SMTP server. To fix this, In your mail client such as Outlook Express, go to Tools, Accounts, Click on your email account, go to Servers, and under Outgoing Mail Server, check mark "My Server Requires Authorization"
A: We do NOT actively offer SMTP Services so we do not provide support if you use our SMTP server. If you continue to have problems, here are a few suggestions
1. Using Outlook (Express) checkmark the box that says \"Login to Outgoing Mail Server\"
Go to Tools
Go to Accounts
double click on your account
go to Servers
Under Outgoing Mail Server make sure the following is check marked
