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A: Yes, you have to have a domain name to host with us. Make sure the domain name is available if you have not registered it already. Even if we are not registering the domain for you, you need to enter it in on the order form.
A: Make sure you are using a valid Visa/Mastercard /JCB card, that your info was typed in correctly, and that the address you put in matches the cards billing address.
A: An off network email address is one that is not based at the domain name you are hosting with us.
If your domain name is bob.com, anything@bob.com is considered 'on network.
A: Upload your websites files into your public_html folder. Your main page should be index.html or index.htm
You can also use index.php if you use PHP on your main page.
A: Before your domain is pointed you can view your site via an IP address.
If you do not have a dedicated IP, goto http://SERVERIP/~login/
Make sure you have the trailing slash on the end. This url should be in your setup letter.
If you have a dedicate IP, goto http://YOURIP
A: Your domain will not work until you have pointed it to the correct nameservers. This is done by contacting your domains registrar and having them point the domain to the nameservers in your setup email letter.
A: 1. Goto http://www.networksolutions.com
2. Click on "make changes"
3. Enter in your domain name, continue
4. Select from the drop down box "transfer my domain to another ISP", continue
5. Follow the wizard to change your nameservers to the ones sent in your setup letter.
6. You will need to confirm the change via email response.
If you dont have access to the main email account, give network solutions a call and ask them what to do next.
A: You need to contact your registrar, either through an online control panel they provide, or through e-mail, to change your nameservers to point to the ones in your setup letter.
A: Tickets are usually answered within a few hours, but it can sometimes be until the end of the day until they all get replies depending on how busy things are.
