The AceHostNet knowledgebase is a growing collection of
support information which is generated by us and our users
for our users. By keeping this collection of support
growing, our customers are helping us create the most
detailed and complete collection of support documentation
possible.
A: First, confirm that you are entering your username and password CaSe sensitive.
Also be sure you are connecting to Port 22, this is the SSH port
Try to connect though the control panel, there is a SSH client called Putty we use
If you connected three times to SSH, the sytem AUTOMATICALLY blocks your ip, this can be seen if you connect to your site but nothing happens (just hangs), in that case, open a trouble ticket, and include your IP address (NOT YOUR website ip address, YOUR ISP IP address), you can find this at http://www.whatsmyipaddress.com
