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A: If you select a monthly contract, you are billed 1 months fees, prorate fee and the setup fee. We prorate all new accounts so you will be billed on the 1st day of the month of which your next billing will occur.
If you select a long term contract you are charged for the # of months of the contract X the monthly cost, plus the setup fee.
A: 10 Day Refund Policy
If you are not completely satisfied with our services or support within the first 10 days of your contract, you will be given a full refund of the contract amount excluding full setup fees, full domain registration fees, add-on/upgrade fees and overages. If no setup fee was charged on the account an admin charge of $10 will be charged on cancellation and deducted from the amount refunded if any.
If you cancel prior to the end of your contract term and you received special pre-pay rates, your hosting fees will be adjusted so that you pay the regular, non-discounted monthly fees.
For customers who have a clear intention of terminating their services and/or using up all or a higher than normal amount of resources before the 14 day refund, there will be no refund given and account will be terminated. Any prepaid full months will be refunded accordingly.
Account cancellations must be submitted by the credit card holder. Our Online Cancellation form is located at https://www.acehostnet.net/cancel.htm
Phone or email requests will not constitute acceptance of any cancellation.
AceHostNet reserves the right to cancel this service agreement at any time.
Refunds may take up to 60 days to be processed. Once credit is issued, normal circumstances allow 2 billing cycles for refund to show on your credit card statement.
All Refunds are applied with the same terms they were processed. For Check/Money Order, a company check will be sent to the mailing address we have in our billing system.
Account cancellations must be submitted before next date of recurring charges or user will receive a partial refund of unused months that were pre-paid.
Phone or email requests will not constitute acceptance of any cancellation.
Account setup fees and domain registration fees are not refundable and will be withheld from any cancellation request.
In the event you cancel your service, you will be charged in full for the entire month in which you canceled your service.
Account cancellations for accounts with a negative balance will be passed on to collections, and all services rendered to the party with the negative balance will be terminated, including domain registrations.
Once cancellation form is completed, account is considered terminated pending all account information matches all information on file.
If cancellation is caused by customers violation of this agreement, then no refund will be disbursed. Prepayments for hosting accounts 100mb and below are not refundable unless request to cancel is made within 30 days of opening the account.
In the event you have elected to prepay subsequent, additional months' Service Fees, we retain the right to charge you an administrative fee of 60% and deduct the administrative fee from the subsequent, future months' Service Fees before refunding them to you.
Reseller Accounts - All fees are charged on a month to month basis, there is no refunds given for reseller accounts.
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To cancel your account, simply go to https://www.acehost.net/cancel.htm and fill out the form, email cancellations are not acceptable.
A: To update your card details, simply go to https://www.acehostnet.net/cc-update.htm or if you are already on an auto billing cycle
Login to your account at https://www.acehostnet.net/clients then select Update My CC link
and provide the new details.
A: Yes, but only on a selective basis. You must contact our Billing Department in advance before sending payment.
For details, please refer to our webpage at
http://www.acehostnet.net/check_money_order.htm
A: If you are on an automatic billing cycle and unless you have instructed us to cancel your account, your credit card will automatically be charged at your next billing period, for the amount of your contract, and your account extended the length of your contract.
If you are not on automatic payment you will be sent an invoice showing the amount due.
To make payment:
1. Login to your account at https://www.acehostnet.net/clients
2. Upon login select My Invoices
3. Select and view the Invoice that is due.
4. The Invoice will show a link to either PayPal or Worldpay or both where you can make immediate online payment.
All invoices sent show your next billing date.
A: We currently offer discounts to non-profit, religious, or other organizations, please email admin@acehostnet.net with a description of your website, and other important information and why we should give you a discount
A: Yes,
1 Login to your account at https://www.acehostnet.net/clients
2. Select Support Desk then tell us what you want by selecting "Add" to open a new trouble ticket.
A: If you believe you were double billed, open a trouble ticket to billing and include the last 4 digits of the card, along with the approx. date of the double billing.
Also include each of your invoices to your support trouble ticket message.
