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Web Hosting FAQs
What is a Virtual Domain? Are there any contracts to
sign or minimum service length requirements? These and
other questions are answered below - Web Hosting from
$2.95 Disk Space 10mb - 800mb
We will host your site on some of the most reliable
servers and one of the fastest network connections available
today. You will be supplied with virtually unlimited
features and affordable pricing. .
Other Client FAQs are available at http://acehostnet.com/clientfaq.php
- What is a Virtual Domain?
- Are there any contracts
to sign or minimum service length requirements?
- Is my bandwidth traffic
per month enough for my site?
- What kind of servers
do you use, and what about bandwidth (speed)?
- Reserved
- Can I access my domain
address with or without the "www"?
- Do you offer dial-up
Internet access?
- Do you handle the domain
registration process?
- Can I transfer an existing
domain to your servers?
- How long does it take
before my domain name is active?
- How do I transfer files
to my web site?
- Will I have unlimited
access to update my pages?
- Will I have my own cgi-bin?
- Can I use my account
for commercial purposes?
- How long does it take
to set up a new account?
- Can I subdivide my space
and resell it?
- Can I register additional
domains to point to a subdirectory of my main domain?
- Can I have additional
domains pointing to the same main page of my domain?
- Are 3rd level domains
available (anyname.mydomain.com)?
- Can you host domains
with country extensions (mydomain.de)?
What is a Virtual
Domain?
A Virtual Domain means having your
own domain name (http://www.your-name.com) without having
to install expensive server hardware and software. With
a Virtual Domain, you utilize our server's storage space,
however you are still professionally represented via
your own personal Internet web address domain name (www.your-name.com)
and by your own personal e-mail address domain name
(you@your-name.com).
You should check "WHOIS"
service to make sure that your desired domain name is
available.
Are there
any contracts to sign or minimum service length requirements?
No. You can stay with acehostnet.com
as long as YOU are happy with our service. You are free
to move your domain to another service provider any
time you wish. If you have prepaid for service, the
remaining balance will be refunded to you, either by
check or credited back to your credit card.
Is my bandwidth traffic
per month enough for my site?
Most domains never exceed
200 megs of traffic per month, but let's put it in real
terms. On a 300mb web hosting account we allow you 200
megs per DAY of traffic. 200 megs = 204,800 kilobytes.
For a web page that takes up say 48 kilobytes of space
on our server, the page would have to be accessed 4,266
times per day, or 128,000 times per month to reach the
limit. If you go over the "free" limit, you
will be notified by email that your site is exceeding
the traffic limits before we begin to charge you for
additional traffic.
What kind
of servers do you use, and what about bandwidth (speed)?
All computer systems are
custom-build on location providing enhanced levels of
control, flexibility and the ability to remotely anticipate
and resolve problems before they affect your service.
Key components are:
Our computers are Pentium
based dual pros, running Apache over Linux. Apache responds
to web page fetch requests from remote browsers while
Linux is one of several variants of the Unix operating
system.
Reserved
Can I access my
domain address with or without the "www"?
Yes, you will be able to access the
domain address with or without the "www" in
front of the domain name. Example: [http://www.your-name.com]
or [http://your-name.com] is acceptable, whichever you
prefer.
Do you offer dial-up
Internet access?
No, you will need local Internet access
in order to maintain your web site and retrieve email
addressed to your site.
Do you handle the
domain registration process?
Yes. We will contact the Domain Registrar once your account is activated to request
either a new domain name registration or a domain name
modification (trasferring an existing domain to our
servers). Please DO NOT submit a registration or modification template as this will
only delay the process.
Can I transfer
an existing domain name to your servers?
Yes, just be sure to specify
that you are requesting a transfer and NOT a new domain.
You should keep the service with your current provider
while waiting for the Registrar to complete the transfer
process. We will provide you with a temporary IP address
so you can mirror the site on our server. All email
and web pages will still be accessed from your current
site. When the Registrar announces the completion of the
transfer there is a 72 hour propagation period where
visitors could go to either site. At the end of the
72 hours you should contact your previous host to have
them delete the old domain from their records and update
their DNS record. If you use this same provider for
your Internet access you will not be able to access
your domain site until they update their DNS.
How long does
it take before my domain name is active?
Once the Registrar announces that your
domain name has been registered (or transferred, if
applicable), it usually takes about 72-hours before
it is active. All Internet providers must update their
records (DNS tables) to reflect the new site's location.
How do I
transfer files to my web site ?
Files must be transferred
to the web server via File Transport Protocol (FTP)
or Telnet. If you need FTP, telnet, mail, or other Internet
software, visit
cnet.shareware.com. cnet.shareware.com is
a great source for the latest Internet applications
with ratings and reviews to help you decide which application
is best suited for your needs. Also check out our online
manual to see how easy it is to use the most popular
FTP clients. We also provide frontpage extensions which
allows you to upload files and manage your website. In
addition you may use your on line web control panel
to upload files. For further details regarding uploading
files click
here.
Will I have unlimited
access to update my pages ?
You have unlimited access via FTP 24
hours a day. As such, you can create and maintain your
web pages on your own computer and upload files to your
web site at your leisure.
Will I have my own
cgi-bin?
Yes. Each domain has its own cgi-bin
and you will have complete access to it. We provide
many customized and already configured cgi scripts,
and you are free to change them, or add any others that
you wish.
Can I use my account
for commercial purposes ?
Yes, you can use your account for commercial
purposes. The World Wide Web has become the most efficient
and cost-effective means of making information available
to the users of the Internet community and we encourage
our customers to utilize such an enormous medium.
How long does it take
to set up a new account ?
New accounts are generally set up within
24 hours from the time we receive your order payment
and confirmation documents. Once an account is set up
an activation notice will be sent to you via email including
your user-ID, password, and FTP hostname. You can begin
uploading files to your new web site immediately. Domain
account users will be given a temporary URL to access
their site via the web prior to the completion of either
domain registration or domain modification.
Can I subdivide my
space and resell it?
Yes, we do allow you to create subdirectories
which you can use to offer friends or clients space
as long as its within our policy guidelines. Traffic
limitations of 3 Gigs per month apply to your domain
as a whole when using your account this way. You can
also request additional FTP accounts with limited access
to a specific directory for a small additional setup
charge.
Can I register additional
domains to point to a subdirectory within my main
domain?
Yes, you may. The
domain pointers gives the ability to redirect parked
domains to subdirectories.
Can I have additional
domains pointing to the same main page as my main
domain?
Yes. This is a great way to expand
the marketing of your present business.
Are third level domains
available (anyname.mydomain.com)?
Yes, We can give you a third level
domain name such as yourname.acehostnet.com or if you
have an existing domain with us anyname.yourdomain.com.
The packages are the same as the one posted for normal
domains, the advantage to these is Registrar registration
is not needed. This means no further registration fees.
Can you host domains with country
extensions (example: mydomain.de or mydomain.com.sg)?
Yes, the hosting package and pricing is the same.
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