Policies... continued page 2
AceHostNet.com is owned and operated by Leaders Realty Pty Ltd.    Leaders Realty Pty Ltd provides web hosting to a large number of clients, and we have a responsibility to protect each client and provide the best services available. The following guidelines have been established to insure this intent is met.

Terms of Service Agreement

General
Card Payment Authorisation
Traffic and Storage Policies
High Resource Policies
Lawful Purposes
Unlawful and/or Unethical Use
E-Mail Policy
Intended Use by End User
Uptime Guarantee Policy
Account Authorization
Payment Policies
Cancellation
Disclaimer

By signing up with AceHostNet, you are stating that you have  read and will abide by our TOS agreements.


AceHostNet Provides Internet/World Wide Web Site Hosting and E-mail Services. Please read and understand our policies as they are to protect the best interest of our customers as a whole. AceHostNet's general policy is to act as a neutral provider of access to the global Internet.

AceHostNet reserves the right to suspend or cancel a customer's access to any or all services provided by AceHostNet when AceHostNet decides that the account has been inappropriately used. If you are unsure whether any contemplated use or action is permitted, please send an e-mail to: admin and we will assist you. We may also refuse to renew a subscription plan when it becomes due.

Network's Specific Use Policies

Traffic and Storage Policies
AceHostNet allocates a set amount of storage and bandwidth per customer. If customer exceeds or is about to exceed the allocated amount of storage or traffic, AceHostNet will send a courtesy notice to customer with further options and pricing. Extra Bandwidth and Storage pricing may be found on our hosting page on our website.

High Resource Policy
Due to the heavy server resources required, we prohibit the use of certain bulletin boards such as cgi based forums, UBB (Ultimate Bulletin Board) and YABB (Yet Another Bulletin Board). We do have alternative boards we recommend, such as VBulletin or phpBB, which are MySQL database driven boards, versus using flat file databases. 

MySQL databases which consume large amounts of resources will be immediately terminated or suspended upon AceHostNet's discretion.  CGI scripts found to consume large amounts of system resources will immediately be terminated or suspended upon AceHostNet's discretion.
Websites found to consume large amounts of system resources such as httpd, cgi, mysql can be suspended at anytime upon AceHostNet's discretion. AceHostNet considers at least 15% CPU Usage, 10% Memory Usage, and 10% mySQL usage as high resource.

Accounts classified as High Resource Accounts and are either suspended or terminated are not entitled to a refund for any pre-paid services.
 
Zero Tolerance Rule
AceHostNet commits 100% stability to all our servers, and network that AceHostNet has control over. To keep with this commitment, any website, reseller or non-reseller that AceHostNet feels is degrading the performance of our network may be suspended at AceHostNet's discretion, without being required to notify the end user in advance. As a set standard, AceHostNet will run spot testing anytime we feel our network may be becoming unstable due to a High Resource Customer. If a customer is found to be utilizing more then 7% of CPU / 7% Memory / 7% MySQL, they will be sent a courtesy notice. The 2nd notice, the customer will be suspended for 7 days. The 3rd notice, the customer will be terminated due to High Resource Usage.

Any account using flat field forums will be given 24 hour notice to remove the scripts or move them to a mysql based forums. AceHostNet suggests Open Bulletin Board, VBulletin, and XMB as alternate boards.
 
What does AceHostNet consider "CGI Abuse"?
Any site whose CGI programs are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. AceHostNet is the sole determinant of what constitutes degraded server performance. Due to their use of flat files instead of databases, AceHostNet does not allow the use of any cgi based forums. Use of these boards for large or very active forums results in system performance degradation, and cannot be allowed in our shared server environment.
 
AceHostNet's Services May Only be Used for Lawful Purposes
Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. AceHostNet reserves the right to remove such illegal material from its server immediately. AceHostNet expressly forbids anyone from using AceHostNet's servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, satanic material, or any other material which we deem to be objectionable. The designation of any materials as such described above is left entirely to the discretion of the AceHostNet management.
 
Unlawful and/or Unethical Use
AceHostNet does NOT allow sites that provide points of distribution, or links to the following types of sites:
Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost. Including: ROMs, ROM Emulators, Mpeg Layer 3 files (MP3) and DVD Videos.
Hacking / Phreaking - Includes sites with material, links, or resources for Hacking, Phreaking, Viruses, Anarchy, or any type of site that promotes the destruction or compromises the integrity of AceHostNet.
IRC / Bots - This includes "egg drops" "bots" or any IRC related programs.
Archives - This includes music, video and program archives.
AceHostNet does not allow explicit adult oriented websites to be hosted.

E-Mail Policy
AceHostNet strictly prohibits harassment, whether through language, frequency, or size of messages. Forging of header information is not permitted. AceHostNet does not allow unsolicited mail (UCE). This includes "Spamming" and "Bulk Mail" sent to persons who have otherwise not requested to receive such mail. The reason for this is that not only is it generally frowned upon by the internet community, but it also demands extra bandwidth to handle the effects of such mail. Websites found to be sending UCE will be terminated without notice.
If it's found any client has setup an account with AceHostNet, for the express terms of sending unsolicited email, AceHostNet reserves the right to charge a one time administration fine of $250.00 If AceHostNet can show proof the client has sent the email from AceHostNet's servers or network.
 
AceHostNet's Services are Intended for the End User Only
Customers cannot sublease, sub host, or give away control of any portion of AceHostNet's resources without express permission.
 
99% Uptime Guarantee Policy
We will make every reasonable attempt to avoid unexpected server downtime and to ensure that all accounts are well taken care of. We cannot guarantee or predict server downtime. Any network problem, or outage, is not covered under any guarantee or warranty and will not be grounds for reimbursement for any subsequent financial damages or losses. Account Backups are ultimately the account holder's responsibility.

AceHostNet offer's a 99% uptime guarantee. The AceHostNet network of computers, will have a guaranteed aggregate average uptime of 99% over the course of three months (90 days). This does not include scheduled downtime for maintenance on servers, which will be minimal, and necessary. This also doesn't include mass-network problems such as major backbone problems. AceHostNet will not be liable for any lost revenues during your down time.

Next: =>   Payment Policies
 

Questions?  Contact Sales

AceHostNet  is a division of Leaders Realty Pty Ltd.

Leaders Realty Pty Ltd
PO Box 1289
Nerang
Gold Coast, Qld 4211 Australia

Australia Phone:  61+7+5502-0983
Australia Fax:        61+7+5578-1708
USA Fax Number:   1775-599-7579
 

Technical support for existing customers:
Please log on to you your account at http://acehostnet.com/clients/  and open a support trouble ticket.