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Support Home page
Support - Account Basics
Support - Where to upload your files
Support - Configuring your FTP clients
Support - Connecting via SSH
Support - Website file system
Support - CGI Based Programs
Support - DNS and your domain
Support - Sub-Domains
Support - Setting up Domain Email
Support - MySQL database
Support - Interchange Shopping Cart
 


Support is just a mouse click away  
The following provides an overview of how to manage your account. Other help documents are available through your cpanel documentation as well as our FAQ knowledgebase available through your Account management.

TECHNICAL SUPPORT

Use the following Links for AceHostNet.com help and support files

Online Support Manual 

Support Tutorial

Hosting Frequently Asked Questions?

Client FAQs

FTP Usage Instructions

Domain Name Availability

Click Here to email technical support directly!

AceHostNet Operating Manual

The AceHostNet operating manual will assist in getting you familiar with the many features we have to offer. Whether you're looking for a quick start to uploading your files, or would like to familiarize yourself with our many advanced features, this manual provides easy to follow step by step instructions on just about everything you'll need to know. New users are encouraged to print this manual and read it over at their leisure.

Assuming you've just signed up with AceHostNet, you're probably wondering how to test out a few of the features and begin populating your web site with files. You're just a couple of steps from doing just that, but first things first. Your welcoming email contains the basic information you'll need to access your account and get things underway. Print it out, or open it up in a separate window, as you'll need to refer to it during these tutorials.


Table Of Contents:

 Account Basics:

  • Username and Password
  • Accessing your account via its URL or associated temporary url
  • Accessing your account via FTP
  • Accessing C-panel

Where to upload your files:

  • The Home Directory
  • The public_html and the www directory - (Where web-accessible files are placed)

Configuring your FTP clients:

  • Configuring Cute FTP
  • Configuring WSFTP

Connecting via SSH

Understanding the web site file system:

  • index.html and why you should use it
  • Understanding case sensitivity
  • Uploading your files in the correct mode (ASCII or Binary)?
  • The difference between ASCII and BINARY?
  • Setting your FTP client to automatically detect ASCII and Binary file transfers
  • File Types and how they control the behavior of your files
  • FTP and FrontPage (What you should know)
     

CGI Based Programs:

  • Where to place your CGI scripts
  • The path to Perl
  • The path to Sendmail
  • Setting directories within your cgi scripts
  • Understanding File Permissions
  • Setting File Permissions
  • Warnings and Security Issues
  • SSI and .shtml

The ins and outs of DNS and how it affects your domain:

  • Understanding DNS and Name servers
  • What is DNS?
  • Where are all of the DNS records kept?
  • Changing your Name Server settings, so your domain points to your AceHostNet account
  • Accessing your domain manager
  • The 3 to 4 day propagation period - Understanding what happens during this time frame
  • Where do the Root Name Servers receive their information from?
  • DNS Cache and your ISP
  • The DNS propagation process is not limited to ISP's!
  • What to expect during this 2 to 4 day propagation period
  • Side effects that can be expected during the propagation time frame
  • Checking your DNS update status (outside of your ISP)
  • Working on your account during the DNS propagation period
     

Setting up and managing Sub-Domains:

  • What's a sub-domain and how do they work?
  • Setting up and managing a sub-domain
  • Independent cgi-bin

Setting up Domain Email:

MySQL database:

Interchange Shopping Cart:

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